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Application Analyst
Location: Indianapolis
Pay Type: Salary
Department: Information Technology
Job Description:

The Application Analyst’s role is to plan, design, develop, and launch assigned applications in support of core organization functions. The analyst will apply communication, analytical, and problem-solving skills to help identify, communicate and resolve systems issues in order to maximize technology investments. The employee must be capable of working in a fast-paced environment with tight deadlines and maintain strict confidentiality due to the nature of the position.

Essential Job Duties

Planning & Deployment

Software Project Analysis:

  • Assist in the planning, design and development of new applications, including SaaS and IaaS, and enhancements to existing applications.
  • Conduct research into software application products and services in support of development and purchasing efforts.
  • Provide support for the testing of new and existing software applications under development or being considered for purchase.

Integrations:

  • Ensure compatibility and interoperability of applications.
  • Integrate applications through Web Services APIs.

Strategy & Architecture:

  • Review and analyze the effectiveness and efficiency of existing solutions and develop strategies for improving or further leveraging current and future applications. 

Operational Management 

Administration:

  • Maintain and enhance performance of all new and existing software and applications across the organization.
  • Field incoming problem tickets from end users to resolve application and software issues within servers, databases, and other mission-critical systems.
  • Test fixes and perform post-resolution follow-ups to ensure problems have been adequately resolved.
  • Post software updates, drivers, knowledge bases, and frequently asked questions resources on company intranet to assist in problem resolution.
  • Perform preventative maintenance, including the installation of service packs, patches, hot fixes, anti-virus software, etc.
  • Apply diagnostic utilities to aid in troubleshooting.

Knowledge Management and Documentation:

  • Identify and learn appropriate software applications used and supported by the organization. 
  • Document all pertinent end user identification information, including name, department, contact information, and nature of problem or issue.
  • Record, track, and document the problem-solving process, including all successful and unsuccessful decisions made, and actions taken through to final resolution.

Collaboration and Training:

  • Coordinate with department heads to assess departmental application training needs and objectives.
  • Participate in the design, development, and delivery of software applications training programs and individual classes.
  • Communicate application problems and issues to key stakeholders, including management, development teams, end users, and unit leaders.

Minimum Requirements

  • Bachelor's Degree in Computer Science, Information Systems, or related field preferred or 5 years of equivalent combination of education and work experience.
  • Strong general knowledge of the Microsoft Windows operating systems (PC and Server) including all administration-level functions.
  • Extensive experience managing or administering enterprise-wide database driven software.
  • Experienced with SaaS or IaaS solution architecture preferred.
  • Experience migrating application from data center to Azure or AWS hosting preferred. 
  • Experience with T-SQL, SSRS, Power BI or other report design and visualization tools.
  • Experience supporting functional vertical technologies in Accounting, HR, Marketing a plus.
  • Experience with requirements gathering and software testing especially for applications used across cross-functional organizations and groups. 
  • Experience with Microsoft Office with emphasis on Excel proficiency. 
  • Previous experience in the legal industry or professional services a plus.
  • Excellent customer service and communication skills.

Ice Miller is committed to recruiting, developing and retaining talented attorneys and professional staff from all backgrounds. In order to succeed, we take great pride in a culture of inclusion where everyone at Ice Miller feels respected, is treated fairly and has the opportunity to perform at the highest potential. Learn more about Ice Miller’s Diversity & Inclusion efforts on our website. 

Ice Miller LLP is an Equal Opportunity Employer.

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