Skip to main content
Top Button

Career Opportunities

If you are considering a career with Ice Miller our current openings are listed below.  

Ice Miller LLP embraces a work environment that is collaborative, friendly, and supportive. To maintain our culture, Ice Miller is committed to building an environment where intelligent and diverse people serve our clients, focus on professional growth and development, and perform to their highest potential. With offices in Chicago, Columbus, DuPage County, Illinois, Indianapolis, New York, Philadelphia and Washington, D.C., our attorneys and professional staff are among the best and the brightest.

Mid-to-Senior Level M&A Associate - Columbus and Indiana

Ice Miller is seeking attorneys in Columbus and Indiana with at least 3 years of law firm corporate transactional experience to join our team. Successful candidates will work with our attorneys across several other offices representing buy-side and sell-side clients in all forms of mergers, acquisitions, strategic alliances, and financing transactions of all sizes. Candidates must have excellent written and oral communication skills, a team-oriented mentality, and strong credentials.
 
In this position you will:
  • Work with a sophisticated and busy transactional practice.
  • Have opportunities for advancement, including partnership track, in a collegial environment.
  • Receive training opportunities with growing levels of responsibility.
  • Gain experience in managing transactions including M&A, private equity, and financing transactions.
  • Engage in business development activities.
  • Collaborate across practice groups and across offices.
The ideal candidate will:
  • Have recent law firm experience.
  • Have experience preparing complex transactions and agreements.
  • Have experience preparing disclosure documents and ancillary agreements.
  • Have experience interacting directly with clients.
  • Demonstrate a keen interest in developing relationships both internally and externally.
  • Be highly motivated.
  • Possess strong business acumen.
  • Be flexible and able to thrive in a fast-paced, dynamic environment.
  • Have experiences that prepare them to work with other attorneys, staff and clients from cultures and backgrounds different from their own.
Our associates enjoy:
  • Competitive base salaries and bonus opportunities.
  • One-on-One career coaching and outstanding professional development and training opportunities and support.
  • Quality benefits programs including an annual stipend to support associates’ interests and hobbies outside of the workplace.
  • Early opportunities to serve in firm leadership roles.
 Please include: a resume listing all significant and relevant experiences, a cover letter, and a law school transcript.
 
For any questions and all blind search firm submissions, please contact Director of Attorney Recruiting, Debbie Atlas.

Ice Miller LLP embraces a work environment that is collaborative, welcoming, and focused on growth. To maintain our culture, we are committed to building an inclusive workplace where talented attorneys from all backgrounds serve our clients, focus on professional development, and perform to their highest potential. With over 325 lawyers in offices located in Columbus, Chicago, DuPage County, Illinois, New York, Indianapolis, Philadelphia and Washington, D.C., our attorneys and professional staff are among the most talented in the country. Ice Miller is an Equal Opportunity Employer and a participant in The Diversity Lab’s Mansfield Rule 4.0.
 
 
Mid-to-Senior Level Venture Capital Attorney – Columbus, Indianapolis, Chicago/DuPage
Ice Miller is seeking a mid-to-senior level corporate attorney with significant venture capital experience to join one of our Midwest offices.

Successful candidates will work with our business group across several offices representing primarily entrepreneurs and investors. Candidates should have experience providing strategic counsel to clients as well as drafting documents and structuring and closing transactions. Candidates should have experience working with start-ups and emerging growth companies and assisting with seed and venture capital financings.
 
Candidates also must have a team-oriented mentality and be a motivated self-starter.
 
In this position you will:
  • Lead and/or assist with various corporate transactions with a primary focus on venture capital financing
  • Lead and/or assist in drafting, reviewing, and negotiating transaction documents
  • Have opportunities for advancement, including partnership track, in a collegial environment.
  • Collaborate across offices, especially with a busy corporate transactional practice.
  • Receive training opportunities with growing levels of responsibility.
  • Engage in business development activities.
 Our attorneys enjoy:
  • Competitive salaries
  • Quality benefits programs including an annual stipend to support attorneys’ interests and hobbies outside of the workplace
  • Workplace flexibility
  • One-on-One Career coaching and outstanding professional development opportunities and support
Please include: a resume listing all significant and relevant experiences, a cover letter, and a law school transcript.
 
For any questions and all blind search firm submissions, please contact Director of Attorney Recruiting, Debbie Atlas.

Ice Miller LLP embraces a work environment that is collaborative, welcoming, and focused on growth. To maintain our culture, we are committed to building an inclusive workplace where talented attorneys from all backgrounds serve our clients, focus on professional development, and perform to their highest potential. With over 325 lawyers in offices located in Columbus, Chicago, DuPage County, Illinois, New York, Indianapolis, Philadelphia and Washington, D.C., our attorneys and professional staff are among the most talented in the country. Ice Miller is an Equal Opportunity Employer and a participant in The Diversity Lab’s Mansfield Rule 4.0.
Employee Benefits Associate -- Chicago or Indy

Ice Miller seeks an associate with 3+ years of experience to join our national Employee Benefits Practice Group. We prefer candidates to be located in Chicago or Indianapolis. Candidates must have experience with ERISA, qualified plans, health and welfare benefits, and executive compensation.
 
In this position you will:
  • Perform sophisticated benefits compliance work for clients in the areas of pension and retirement plans, health and welfare benefits and incentive and nonqualified deferred compensation
  • Have opportunities for advancement, including partnership track, in a collegial environment
  • Receive training opportunities with partners and other colleagues, allowing for increasing levels of responsibility as experience warrants   
  • Collaborate across practice groups and across offices
  • Engage in client and business development activities
The ideal candidate will:
  • Have a good working knowledge of employee benefits law
  • Be highly motivated and a self-starter, and strive to continually grow and gain increased responsibility
  • Have excellent written and oral communication skills and strong analytical abilities
  • Demonstrate a keen interest in developing and implementing relationship-building skills both internally and externally
  • Welcome working with attorneys, staff and clients from cultures and backgrounds different from their own
  • Be flexible and able to thrive in a fast-paced, dynamic, team-oriented environment
  • Have excellent law school credentials and references
 Our attorneys enjoy:
  • Competitive salaries and bonus opportunities
  • One-on-one career coaching and outstanding professional development opportunities and support
  • Quality benefit programs, including an annual stipend to support attorneys’ interests and hobbies outside of the workplace
Please include: a resume listing all significant and relevant experiences, a cover letter, and a law school transcript. For any questions and all blind search firm submissions, please contact Director of Attorney Recruiting, Debbie Atlas.

Ice Miller LLP embraces a work environment that is collaborative, welcoming, and focused on growth. To maintain our culture, we are committed to building an inclusive workplace where talented attorneys from all backgrounds serve our clients, focus on professional development, and perform to their highest potential. With over 325 lawyers in offices located in Columbus, Chicago, DuPage County, Illinois, New York, Indianapolis, Philadelphia and Washington, D.C., our attorneys and professional staff are among the most talented in the country. Ice Miller is an Equal Opportunity Employer and a participant in The Diversity Lab’s Mansfield Rule 4.0.
Private Equity Associate – New York

Ice Miller is seeking a private equity attorney with 4 or more years of law firm experience to join our New York office. Successful candidates will work with our busy Private Equity team in New York representing middle market and lower middle market private equity funds, private debt funds, SBICs, BDCs, family offices and independent sponsors in their investment strategies, including leveraged buyouts, mergers and acquisitions, senior and mezzanine debt financings, structured equity investments, growth capital transactions, early and late stage private equity investments and secondary transactions. Candidates must have excellent written and oral communication skills, a team oriented mentality, and be a motivated self-starter with strong law school credentials and references. 

In this position you will:
  • Receive training opportunities with growing levels of responsibility.
  • Gain experience as responsible attorney on M&A transactions.
  • Collaborate across practice groups and across offices.
  • Have opportunities for advancement in a collegial environment.
  • Work in a small office atmosphere with the resources of an AM Law 200 firm.
  • Engage in business development activities.
The ideal candidate will:
  • Have experience with private equity transactions and interacting directly with clients.
  • Have an undergraduate degree in business.
  • Have excellent law school and undergraduate credentials and references.
  • Excel in a team environment.
  • Demonstrate a keen interest in developing and implementing relationship building skills both internally and externally.
  • Have experiences that prepare them to work with attorneys, staff and clients from cultures and backgrounds different from their own.
  • Be highly motivated and a self-starter.
  • Possess strong business acumen.
  • Be flexible and able to thrive in a fast-paced, dynamic environment.
  • Have excellent written and oral communication, as well as analytical skills. 
Our attorneys enjoy:
  • Quality benefit programs.
  • Workplace flexibility.
  • One-on-One career coaching and professional development opportunities.
Please include: a resume listing all significant and relevant experiences, representative deal sheet, and cover letter. 

For any questions and all blind search firm submissions, please contact Director of Attorney Recruiting, Debbie Atlas.

Ice Miller LLP embraces a work environment that is collaborative, welcoming, and focused on growth. To maintain our culture, we are committed to building an inclusive workplace where talented attorneys from all backgrounds serve our clients, focus on professional development, and perform to their highest potential. With over 325 lawyers in offices located in Columbus, Chicago, DuPage County, Illinois, New York, Indianapolis, Philadelphia and Washington, D.C., our attorneys and professional staff are among the most talented in the country. Ice Miller is an Equal Opportunity Employer and a participant in The Diversity Lab’s Mansfield Rule 4.0
 
Securities Senior Associate/Counsel – Chicago
Ice Miller is seeking an associate to join our Business practice group in Chicago. Candidates must have 3+ years of law firm experience, a deep knowledge of federal and state securities law, and experience with securities reporting and compliance. Past SEC experience is a plus. Candidates must have excellent written and oral communication skills, a team-oriented mentality, and be a motivated self-starter with strong credentials.  
 
In this position you will:
  • Receive training opportunities with growing levels of responsibility    
  • Have opportunities for advancement, including partnership track, in a collegial environment
  • Collaborate across practice groups and across offices
  • Work in a small office atmosphere with the resources of an AmLaw 200 firm and talent matching any AmLaw 50 firm
  • Have opportunities for advancement in a collegial environment
 The ideal candidate will:
  • Have a practice primarily focused on federal and state securities law
  • Have experience with capital formation (registered public and exempt private offerings); federal and state securities reporting and compliance; corporate governance; mergers and acquisitions; commercial lending; and general corporate matters
  • Excel in a team environment
  • Demonstrate a keen interest in developing and implementing relationship-building skills both internally and externally
  • Have prior experiences that prepare them to work with attorneys, staff and clients from cultures and backgrounds different from their own
  • Be highly motivated and a self-starter
  • Be flexible and able to thrive in a fast-paced, dynamic environment
  • Have excellent written and oral communication skills
  • Have excellent law school credentials and references
 Our attorneys enjoy:
  • Competitive salaries
  • Quality benefits programs including an annual stipend to support attorneys’ interests and hobbies outside of the workplace
  • Workplace flexibility
  • One-on-One Career coaching and outstanding professional development opportunities and support
Please include: a resume listing all significant and relevant experiences, a cover letter, and a law school transcript.
 
For any questions and all blind search firm submissions, please contact Director of Attorney Recruiting, Debbie Atlas.

Ice Miller LLP embraces a work environment that is collaborative, welcoming, and focused on growth. To maintain our culture, we are committed to building an inclusive workplace where talented attorneys from all backgrounds serve our clients, focus on professional development, and perform to their highest potential. With over 325 lawyers in offices located in Columbus, Chicago, DuPage County, Illinois, New York, Indianapolis, Philadelphia and Washington, D.C., our attorneys and professional staff are among the most talented in the country. Ice Miller is an Equal Opportunity Employer and a participant in The Diversity Lab’s Mansfield Rule 4.0.
 
Public Finance Associate – Columbus
Ice Miller is seeking an attorney with 3+ years’ experience as a lawyer to join our Public Finance practice group in Columbus. The candidate must have prior transactional experience, but prior public finance experience is preferred. Candidates must demonstrate excellent organizational skills, strong written and oral communication skills, a keen attention to detail, and be able to handle multiple matters at one time.
 
In this position you will:
  • Join one of the most well-established and experienced public finance groups in the mid-west
  • Provide legal support for partners in all roles relevant to public finance including bond, underwriter's, and disclosure counsel, with a primary focus on tax-exempt bond financings for nonprofit organizations
  • Work primarily with educational and healthcare institutions, recreational and cultural facilities, and other public institutions on a wide variety of public finance transactions
  • Receive training opportunities with growing levels of responsibility    
  • Collaborate across practice groups and across offices
The ideal candidate will:
  • Have mid-level associate transactional experience; experience in public finance is a plus
  • Be extremely organized with the ability to handle a high volume of deals
  • Demonstrate a keen attention to detail
  • Be highly motivated and a self-starter
  • Be flexible and able to thrive in a fast-paced, dynamic environment
  • Have excellent written and oral communication skills
  • Have experience and comfort with technology
  • Excel in a team environment
  • Demonstrate a keen interest in developing and implementing relationship-building skills both internally and externally
  • Have prior experiences that prepare them to work with attorneys, staff and clients from cultures and backgrounds different from their own
  • Have excellent credentials and references
 Our attorneys enjoy:
  • Competitive salaries
  • Quality benefits programs including an annual stipend to support attorneys’ interests and hobbies outside of the workplace
  • Workplace flexibility
  • One-on-One Career coaching and outstanding professional development opportunities and support
 
Please include: a resume listing all significant and relevant experiences, a cover letter, and a law school transcript.
 
For any questions and all blind search firm submissions, please contact Director of Attorney Recruiting, Debbie Atlas.

Ice Miller LLP embraces a work environment that is collaborative, welcoming, and focused on growth. To maintain our culture, we are committed to building an inclusive workplace where talented attorneys from all backgrounds serve our clients, focus on professional development, and perform to their highest potential. With over 325 lawyers in offices located in Columbus, Chicago, DuPage County, Illinois, New York, Indianapolis, Philadelphia and Washington, D.C., our attorneys and professional staff are among the most talented in the country. Ice Miller is an Equal Opportunity Employer and a participant in The Diversity Lab’s Mansfield Rule 4.0.
 
Finance Associate – Columbus
Ice Miller is seeking an associate with 3 or more years of experience in lending transactions, including lender-side representation and/or borrower representation in mergers and acquisitions including private equity, senior capital, junior capital, and mezzanine financing transactions. Candidates should have a strong working knowledge of financing structures, credit agreements, security agreements, and documenting finance transactions. Ice Miller prefers candidates with excellent written and oral communication skills, a team-oriented mentality, and that are motivated self-starters with strong law school credentials.

In this position you will:
  • Receive training opportunities with growing levels of responsibility
  • Collaborate across practice groups and across offices
  • Have opportunities for advancement in a collegial environment
  • Work in a small office atmosphere with the resources of an AM Law 200 firm
  • Engage in business development activities with the potential to grow into the partnership
Our attorneys enjoy:
  • Competitive salaries
  • Quality benefits programs including an annual stipend to support attorneys’ interests and hobbies outside of the workplace
  • Workplace flexibility
  • One-on-One Career coaching and outstanding professional development opportunities and support
Please include: a resume listing all significant and relevant experiences, a cover letter that includes which office you’re interested in, and a law school transcript.

For any questions and all search firm submissions, please contact Director of Attorney Recruiting, Debbie Atlas.

Ice Miller LLP embraces a work environment that is collaborative, welcoming, and focused on growth. To maintain our culture, we are committed to building an inclusive workplace where talented attorneys from all backgrounds serve our clients, focus on professional development, and perform to their highest potential. With over 325 lawyers in offices located in Columbus, Chicago, DuPage County, Illinois, New York, Indianapolis, Philadelphia and Washington, D.C., our attorneys and professional staff are among the most talented in the country. Ice Miller is an Equal Opportunity Employer and a participant in The Diversity Lab’s Mansfield Rule 4.0.
 
Mid-Level M&A Associate – Chicago

Ice Miller is seeking an attorney with 3 to 5 years of law firm corporate transactional experience to join our Chicago office. Successful candidates will work with our attorneys across several offices representing buy-side and sell-side clients in all forms of mergers, acquisitions, strategic alliances and financing transactions of all sizes. Candidates must have excellent written and oral communication skills, a team oriented mentality, and strong credentials.
 
In this position you will:
  • Have opportunities for advancement, including partnership track, in a collegial environment.
  • Receive training opportunities with growing levels of responsibility.
  • Gain experience in managing transactions including M&A, private equity, and financing transactions.
  • Engage in business development activities.
  • Collaborate across practice groups and across offices.
The ideal candidate will:
  • Have recent law firm experience.
  • Have experience preparing complex transactions and agreements.
  • Have experience preparing disclosure documents and ancillary agreements.
  • Have experience interacting directly with clients.
  • Demonstrate a keen interest in developing relationships both internally and externally.
  • Be highly motivated.
  • Possess strong business acumen.
  • Be flexible and able to thrive in a fast-paced, dynamic environment.
  • Have experiences that prepare them to work with other attorneys, staff and clients from cultures and backgrounds different from their own.
Our associates enjoy:
  • Competitive base salaries and bonus opportunities.
  • One-on-One career coaching and outstanding professional development and training opportunities and support.
  • Quality benefits programs including an annual stipend to support associates’ interests and hobbies outside of the workplace.
  • Early opportunities to serve in firm leadership roles.
 Please include: a resume listing all significant and relevant experiences, a cover letter, and a law school transcript.
 
For any questions and all blind search firm submissions, please contact Director of Attorney Recruiting, Debbie Atlas.

Ice Miller LLP embraces a work environment that is collaborative, welcoming, and focused on growth. To maintain our culture, we are committed to building an inclusive workplace where talented attorneys from all backgrounds serve our clients, focus on professional development, and perform to their highest potential. With over 325 lawyers in offices located in Columbus, Chicago, DuPage County, Illinois, New York, Indianapolis, Philadelphia and Washington, D.C., our attorneys and professional staff are among the most talented in the country. Ice Miller is an Equal Opportunity Employer and a participant in The Diversity Lab’s Mansfield Rule 4.0.
 
 
Please apply online for one of our openings or to include your information in our candidate database. Please include a resume as well as law school and undergraduate transcripts. 
 
Please direct any questions or inquiries about attorney openings to the Firm's director of attorney recruiting Debbie Atlas.

Ice Miller is an equal opportunity employer. This means the Firm maintains a policy of employing, assigning and advancing each individual on the basis of his or her own merit without regard to race, color, religion, age, sex, national origin, disability, sexual orientation, gender identity, gender expression, veteran status, creed, marital status, citizenship status or any other unlawful factor. This commitment to equal opportunity applies to all aspects of employment including selection, training, assignment, promotion, compensation, transfer, performance evaluation, administration of personnel policies, discipline, and discharge.

 
 
Client Accounting Manager
Location: Indianapolis
Pay Type: Hourly
Department: Accounting
Job Description:
The Client Accounting Manager will be responsible for overseeing the client accounting and billing functions for the Firm across all markets. The Client Accounting Manager will work with the Firm’s Chief Pricing Officer to manage the Firm’s alternative fee arrangement options and ensure efficiency in the billing cycle. The employee must be capable of working in a fast-paced environment with time-sensitive materials and maintain strict confidentiality due to the nature of the position. 

Essential Job Duties: 
•Manage the full-cycle client accounting and billing functions for the Firm and for the specific attorneys/clients assigned 
•Liaise between attorneys, Collections, Intake, and Client Accounting teams regarding billing requirements and fee options
•Work collaboratively with the Chief Pricing Officer and Senior Management to establish financial goals as it relates to the client accounting and billing process 
•Train team members on processes and procedures related to the billing process, alternative fee options and responding to specific client requirements 
•Liaise with the Chief Pricing Officer and Pricing Analysts to understand and educate attorneys on various pricing models 
•Identify trends and issues with performance in relation to practice group profitability and client fee agreements and offer suggestions for improvement
•Manage the Client Accounting team across all markets 
•Analyze billing processes and understand technical aspects of billing software 
•Communicate regularly with the Chief Pricing Officer and Practice Group Leaders regarding delinquent billing and to ensure client bills meet expectations  
•Analyze current processes and look for improvements and potential to streamline and automate routine tasks 

Minimum Requirements:
•Bachelor’s degree in Accounting related field required
•5 years of accounting experience in a law firm environment 
•Minimum 3 years of management experience 
•Strong bookkeeping background
•General understanding of electronic billing
•Proficient in Microsoft Office products 
•Able to adapt to fast pace work environment
•Able to work remotely as requested and supervise staff across office locations 
•Ability to adopt and integrate new technology to build process efficiency 
•Ability to multi-task and effectively manage time
•Ability to analyze data to drive decisions
•Must have strong attention to detail 
•Must be organized
•Excellent communication skills when dealing with a diverse group of professionals
•Ability to work independently with minimal supervision and to prioritize duties and use good judgment
•Able to independently lead a team, including conflict management, and implement solutions 
•Must be able to perform all essential duties

Ice Miller is committed to recruiting, developing and retaining talented attorneys and professional staff from all backgrounds. In order to succeed, we take great pride in a culture of inclusion where everyone at Ice Miller feels respected, is treated fairly and has the opportunity to perform at the highest potential. Learn more about Ice Miller’s Diversity & Inclusion efforts on our website.

Ice Miller LLP is an Equal Opportunity Employer.
Operations Support Assistant
Location: Indianapolis
Pay Type: Hourly
Department: General Administration
Job Description:
Our Operations Support Assistant position is a great entry-level introduction into the legal industry and helps you build the skills and knowledge you need to further your career. As you develop your skills and demonstrate success in this position, you will have the opportunity to advance and continue making a valuable contribution to our client-centric team while working with our attorneys and paralegals across multiple practice groups. 

You will have the opportunity to dress for your day and learn from our experienced professionals while you utilize your technology, organizational and communication skills to provide next-level administrative support to our diverse group of professionals. 

Essential Job Duties: 
•Provide best in class administrative support to our Firm, including a variety of projects across multiple practice groups and functional areas 
•Submit and process invoices and expense reimbursements through an electronic software system, Chrome River 
•Prepare outgoing mail/certified packages for staff
•Assist with event planning logistics
•Coordinate travel arrangements 
•Schedule conference rooms and ensure logistics are completed prior to the start of the meeting
•Schedule firm-wide training sessions through training software
•Docket critical dates for administrative departments
•Input and update contact management information in the Client Relationship Management system, InterAction
•Retain administrative contracts, work product and documents 
•Enter and track electronic file opening process through workflow system (IntApp) for all practice groups and understand practice group specific file opening protocols 
•Enter and review time entries for timekeepers  

Minimum Requirements:
•High school diploma required
•Two years of customer service experience, preferably in a professional services environment preferred 
•Proficient or intermediate experience using Microsoft Office products 
•Proactively adopts and uses firm technology tools to enhance efficiency 
•Strong ability to prioritize work and balance multiple projects and deadlines 
•Ability to adapt to a fast-paced environment 
•Exceptional attention to detail
•Ability work independently and part of a team 
•Exceptional client service skills both over the phone and in-person
•Contributes to an inclusive team environment 
•Ability to work with a diverse group of professionals across all offices 
•Must be able to perform all essential duties 

Ice Miller is committed to recruiting, developing and retaining talented attorneys and professional staff from all backgrounds. In order to succeed, we take great pride in a culture of inclusion where everyone at Ice Miller feels respected, is treated fairly and has the opportunity to perform at the highest potential. Learn more about Ice Miller’s Diversity & Inclusion efforts on our website.

Ice Miller is an Equal Opportunity Employer.
Records & Information Governance Specialist
Location: Indianapolis
Pay Type: Hourly
Department: Records & Information Management
Job Description:
The Records & Information Governance Specialist will assist with and execute projects relating to the Firm’s data. Under the direction of the Information Governance Managers, the Information Governance Specialist will support electronic data, data compliance, data privacy, and data governance initiatives. 

Essential Job Duties: 
•Create and maintain records in the Firm’s database
•Input data and file names in database to support file reports and inventory
•Terminate outdated materials by abolishing or transferring them to inactive storage according to file maintenance guidelines or legal requirements 
•Process incoming requests and by working with team members to identify material and creating barcodes to file appropriately
•Work with vendors for shredding and storage of files 
•Document and execute standard processes for data collection, information creation, access, classification, retention, and disposition
•Coordinate electronic data collection, imports, exports, migrations, and deletions following approved policies and procedures
•Collect, analyze, document and execute business requirements relating to the information lifecycle of legal client and administrative information
•Work across teams to ensure accurate governance of information
•Serve as the primary contact for practice groups for issues related to information governance to include information requests; assisting with client data room set ups and provide recommendations to technical or governance problems related to client and firm data
•Foster good working relationships by working collaboratively with Attorneys, Risk Management, Security, IT and Knowledge Management Groups
•Provide training to users as it relates to policies and procedures 
•Provide general assistance, including, file maintenance, imaging, copying, and other duties as assigned

Minimum Requirements:
•High school diploma required 
•Associates degree in relevant field such as IT, Computer Science, Information Management, Knowledge Management or Library Services preferred 
•Ability to learn technology applications relevant to records and information management systems 
•Exceptional attention to detail
•Professional customer service skills ability to communicate with all levels of the organization
•Ability to learn new tasks quickly and work independently or as a part of a team. 
•Excellent decision making skills and ability to recommend appropriate decisions
•Ability to research and analyze various types of data
•Ability to maintain confidentiality 
•Ability to organize and prioritize work, handle multiple projects and meet deadlines
•Proficient in Microsoft Outlook, Word and Excel
•Must be able to perform all essential duties

Ice Miller is committed to recruiting, developing and retaining talented attorneys and professional staff from all backgrounds. In order to succeed, we take great pride in a culture of inclusion where everyone at Ice Miller feels respected, is treated fairly and has the opportunity to perform at the highest potential. Learn more about Ice Miller’s Diversity & Inclusion efforts on our website.  

Ice Miller is an Equal Opportunity Employer.
 
Sr. Service Operations Manager
Location: Indianapolis
Pay Type: Salary
Department: Information Technology
Job Description:
The Sr. Service Desk Manger is responsible for overseeing the Service Desk team and the resolution of all Service Desk requests. The employee will also provide exceptional customer service to the Firm in the resolution of problems regarding technical software, hardware and network usage.  Excellent relationship management skills and ability to work with a diverse group of people is a must. Ability to be a team player and the tenacity to manage support issues through completion in a timely and quality manner will be required to succeed in this role.

Essential Job Duties: 
•Provide supervision and leadership to the Service Desk team, focusing on attracting driven people, developing individuals and retaining talent
•Support 500+ users while managing against agreed SLAs as per various vendor contracts where applicable 
•Development of key SLAs and Metrics to measure performance and creating action plans for improvement
•Build a high performance support culture of execution, communication, follow through and improvement
•Drive improvements in service delivery by proactively identifying opportunities to improve focusing on cost and end-user experience optimization 
•Set a vision, strategy and execution plan for team members
•Manage and provide on-site and remote customer support for all software and hardware utilized by the Firm 
•Provide timely response and assistance to telephone, email, and in-person requests for technical support 
•Identify, research, and resolve technical problems individually and through coordination with other IT department staff as needed
•Oversee and monitor all issues to ensure timely and effective resolution, escalating to other  IT Staff as necessary 
•Assist end-users to self-diagnose and implement automated solutions to operational issues in an effort to maximize efficiency
•Provide multimedia meeting support as necessary, including the support of projectors and teleconference systems 
•Promote new technology when/if it will result in better functionality and service
•Assist in the test & evaluation phases of new applications, products or services; assist in the selection of software packages/tools which meet the users/systems requirements; contribute to the planning process for future technical needs
•Conduct hardware and software inventory and maintain inventory database

Minimum Requirements:
•Four-year college degree related to information systems, business or equivalent combination of experience and education preferred
•7+ years of experience in an IT service delivery manager/senior manager role 
•Demonstrated experience developing, shaping or improving a Service Desk team and associated functions
•Minimum of 3 years' experience in an employee service technology position; including 2 years of hands-on PC hardware, operating system and software support
•Must be able to work effectively with little direct supervision
•Operate in a fast-paced, deadline-driven environment while managing multiple priorities 
•Excellent time management and communication skills
•Legal industry experience preferred
•Possess strong conceptual knowledge of software and hardware configurations and software applications  
•Certification in A+ and Network+ preferred
•Experience with remote access technologies 
•Experience leading organizational change from concept through successful implementation
•Strong customer service orientation with the ability to explain technical concepts to non-technical users
•Operational knowledge of service desk processes 
•Understanding and implementation of ITIL processes preferred 
•High sense of urgency and accountability 
•Problem solving, troubleshooting, and analytical skills with the ability to define problems, collect data, establish facts, and draw valid conclusions 
•Biased towards providing stable, responsive, reliable, and secure services to clients
•Must be able to perform all essential duties 

Ice Miller is committed to recruiting, developing and retaining talented attorneys and professional staff from all backgrounds. In order to succeed, we take great pride in a culture of inclusion where everyone at Ice Miller feels respected, is treated fairly and has the opportunity to perform at the highest potential. Learn more about Ice Miller’s Diversity & Inclusion efforts here.

Ice Miller is an Equal Opportunity Employer.
 
Service Operations Analyst
Location: Columbus
Pay Type: Hourly
Department: Information Technology
Job Description:
The Service Operations Analyst II will provide exceptional customer service to Ice Miller LLP employees in the resolution of technical problems regarding software, hardware and network usage. This employee will work closely with end-users by providing problem resolution of their technology-related issues. Additional roles for the Service Operations Analyst II:
·Assist with conferencing setups (including, but not limited to video conferencing, webinars/WebEx, and audio conferencing) on-site, at a remote Ice Miller site or at an external site.
·Workstation imaging and asset management
·Hardware support, installation, troubleshooting and repair
·Support of Mac laptops/desktops
·Desk side support and coaching
·Malware Remediation
·Evaluation of network related issues
·Utilization of problem management software tools and reporting
·Support of print operations that are not otherwise outsourced
·Communication throughout the IT team
·Documentation of site technology and support
·IT Project Support (onsite or remote offices)
·Mobile device / Firm mobile services support

Essential Job Duties:
·Displays top-level customer service, interpersonal skills and professionalism to end-users, clients and peers
·Provide on-site and remote customer support for all software and hardware utilized by the Firm
·Provide timely response and assistance to telephone, email, and in-person requests for technical support , including post support follow-up
·Identify, research, and resolve technical problems individually and through coordination with other IT department staff as needed
·Track and monitor all issues to ensure timely and effective resolution, escalating to other IT Staff as necessary
·Assist end-users to self-diagnose and implement automated solutions to operational issues in an effort to maximize efficiency
·Strong troubleshooting ability
·Set up and configure laptop & desktop PCs, mobile devices, dictation devices and printers for Firm employees according to department and Firm guidelines
·Provide multimedia meeting support as necessary, including the support of projectors and teleconference systems with direction from the Media Services Coordinator or Service Desk Management
·Promote new technology when/if it will result in better functionality and service
·Assist in the test & evaluation phases of new applications, products or services; assist in the selection of software packages/tools which meet the users/systems requirements; contribute to the planning process for future technical needs
·Conduct hardware and software inventory and maintain inventory database
·Participate in off-hours, on-call rotation for one week, every three to six weeks
·Occasional planned on-site remote office support

Minimum Requirements:
·Four-year college degree related to information systems or equivalent combination of experience
·Minimum of 3 years' experience in an employee service technology position; including 2 years of hands-on PC hardware, operating system and software support
·Must be able to work effectively with little direct supervision
·Operate in a fast-paced, deadline-driven environment while managing multiple priorities
·Excellent time management skills
·Microsoft Office Specialist certifications in Word, Excel and Outlook preferred
·Legal industry experience preferred
·Advanced experience with Microsoft Windows 7, Windows 10 and Microsoft Office
·Familiar with Active Directory
·Able to participate in on-call rotation duties
·Possess strong conceptual knowledge of software and hardware configurations and software applications
·Certification in A+ and Network+ preferred
·Experience with remote access technologies
·Must be able to perform all essential duties

Ice Miller is committed to recruiting, developing and retaining talented attorneys and professional staff from all backgrounds. In order to succeed, we take great pride in a culture of inclusion where everyone at Ice Miller feels respected, is treated fairly and has the opportunity to perform at the highest potential. Learn more about Ice Miller’s Diversity & Inclusion
efforts here. 

Ice Miller is an Equal Opportunity Employer.
Billing Specialist
Location: Indianapolis
Pay Type: Hourly
Department: Accounting
Job Description:
Ice Miller, LLP is seeking an experienced Billing Specialist to join our team. The Billing Specialist will provide high level support to our practice groups, manage the delivery and processing of invoices through various electronic systems, and work collaboratively with the pricing team to advise attorneys on the firm’s pricing and fee options as needed. This position requires excellent attention to detail and effective communication across teams. The employee must be capable of working in a fast-paced environment with time-sensitive materials and maintain strict confidentiality due to the nature of the position.

Essential Job Duties: 
•Perform full-cycle billing functions for attorneys including but not limited to bills, client statements, audit letters, third party, and non-client disbursements
•Liaise with attorneys and practice group leaders regarding billing requirements and delinquent and partial billing
•Provide insight and guidance to practice group leaders and partners regarding pricing options to maximize profitability 
•Manage client billing cycles and be knowledgeable about client contractual agreements and relationships 
•Proactively seek ways to improve billing process 
•Monitor and update new clients and maters for required billing guidelines, invoice formats/settings, discount and rate arrangements 
•Demonstrate an ability to be proactive and provide best-in-class service to attorneys, staff, vendors and clients by being professional and responsive 
•Understand the Firm’s electronic billing system and communicate requirements as needed 
•Identify trends and issues with performance in relation to practice group profitability and client fee agreements
•Ensure data accuracy in intake process
•Run reports, analyze data and prepare spreadsheets
•Provide training on new software 
•Lead billing and timekeeping system-related orientation sessions for new team members 
•Assist in developing procedures and documentation 
•Compare and analyze financial data to propose billing solutions
•Review and understand discounting, rates, pricing, and volume discounts 
•Stay up to date and educate attorneys on the firm’s alternative fee options
•Process electronic invoicing of clients using client-determined external websites
•Process and mail final copies of invoices (in all formats) 
•Understand technical aspects of billing software and utilize systems to maintain information
•Resolve inquiries and issues related to billing functions 

Minimum Requirements:
•Associates or Bachelor’s degree in Accounting related field preferred; High School Diploma required  
•Strong bookkeeping background
•General understanding of electronic billing
•Previous experience in the legal industry a plus
•Continuous learner seeking out additional supervisory responsibilities 
•Strong analytical skills and ability to use data for process improvement and efficiencies 
•Strong proficiency in Microsoft Office products 
•Able to adapt to fast pace work environment
•Ability to multi-task and effectively manage time
•Must have strong attention to detail
•Strong technology skills and ability to learn and teach others new software 
•Must be organized
•Excellent written and verbal communication skills 
•Ability to work independently with minimal supervision and to prioritize duties and use good judgment
•Strong interpersonal skills necessary to deal courteously and effectively with a diverse group of people, both on the phone and in person
•Integral team player for the billing team
•Must be able to perform all essential duties

Ice Miller is committed to recruiting, developing and retaining talented attorneys and professional staff from all backgrounds. In order to succeed, we take great pride in a culture of inclusion where everyone at Ice Miller feels respected, is treated fairly and has the opportunity to perform at the highest potential. Learn more about Ice Miller’s Diversity & Inclusion efforts on our website.
Ice Miller is an Equal Opportunity Employer.
For questions or inquiries about our Professional Staff team, please contact Ice Miller's Staff Hiring & Development Assistant, Alliyah Beeks.
 
Ice Miller is an equal opportunity employer. This means the Firm maintains a policy of employing, assigning and advancing each individual on the basis of his or her own merit without regard to race, color, religion, age, sex, national origin, disability, sexual orientation, gender identity, gender expression, veteran status, creed, marital status, citizenship status or any other unlawful factor. This commitment to equal opportunity applies to all aspects of employment including selection, training, assignment, promotion, compensation, transfer, performance evaluation, administration of personnel policies, discipline, and discharge.
View Full Site View Mobile Optimized