Job Summary: 

The Transaction Specialist will be responsible for coordinating and running crucial elements of each Real Estate Group LIHTC transaction, among other transactions as needed. The Transaction Specialist must be a self- motivated individual capable of working in a fast-paced environment with time sensitive materials, interact well with clients, have strong organizational and project management skills and maintain strict confidentiality due to the nature of the position. 

 

For New York Applicants: Salary in the range of $77,000 – $103,000 dependent on experience level.

Essential Job Duties: 

•Run all of the pre and post-closing logistics for the Real Estate team
•Communicate with lender’s counsel, title company, and clients to determine day-of-closing needs, such as the number of signature pages needed, where to send the signature pages, and other critical closing requirements
•Liaise with clients to determine their availability to sign documents and assist attorneys with meeting client needs
•Provide assistance with gathering authority documents from secretary of state websites
•Compile fully executed, final documents 
•Prepare closing binders in a timely manner, including communicating with third parties in a professional manner to locate missing documents 
•Liaise with attorneys to develop a master list of client preferences and contracts at title companies, clients, and other third parties 
•Coordinate the population of various transaction checklists, including tracking each transaction through closing and any post-closing tasks
•Understand various state and local tax credits and related subsidies, including mastery of the application process
•Engagement with state tax credit agencies, including tracking various state agency allocation plans
 

Minimum Requirements:

•Bachelor degree preferred or equal combination of work experience 
•Previous work experience working in a professional services environment a plus
•Prior experience independently managing projects in a high volume setting
•Previous work experience in real estate or with a financial institution a plus
•Excellent organizational and clerical skills and knowledge of grammar, spelling and punctuation 
•Exceptional client service skills in person, over the phone and via email
•Exceptional attention to detail and ability to work independently and proactively
•Computer proficient, intermediate or advanced experience using Microsoft Office products such as Word, Excel, and PowerPoint
•Ability to work effectively with a diverse group of professionals 
•Must be able to perform all essential duties

Ice Miller is committed to recruiting, developing and retaining talented attorneys and professional staff from all backgrounds. In order to succeed, we take great pride in a culture of inclusion where everyone at Ice Miller feels respected, is treated fairly and has the opportunity to perform at the highest potential. Learn more about Ice Miller’s Diversity & Inclusion efforts on our website.

Ice Miller is an Equal Opportunity Employer.
 

Ice Miller LLP, a national law firm, is seeking a Legal Services Assistant for our Core Support Team to provide support to a group of attorneys and paralegals.  Successful candidates will be tech-savvy and enjoy learning and utilizing technology to build efficiency. An advanced level of document technical expertise and experience with the Microsoft Office suite will allow you to build your legal support skill set and ensure our clients receive best-in-class service. 
Essential Job Duties: 
•Support all aspects of administrative practice, including legal and non-legal processes with focus on exceptional client service
•Incorporate technology and utilize firm resources to provide efficient, best-in-class support to attorneys and paralegals 
•Prepare correspondence, memos, and legal documents according to Firm standards using the current word processing and document management systems 
•Manage the preparation and coordination of complex document production while utilizing technology platforms and other firm resources to streamline processes and reduce turnaround time 
•Maintain pertinent case data to ensure all deadlines and filings are met 
•Manage assignments from attorneys and paralegals by providing estimated timelines to complete including progress updates 
•Research information as instructed by Associates and Paralegals
•Communicate with other members of the team regarding workload, deadlines, and upcoming assignments to ensure the team is functioning efficiently at all times 
•File and provide case support 
•Manage electronic filings 
•Respond to special project requests from the Hub timekeepers and Group Leader 
•Provide outstanding assistance to new Associates and Paralegals and familiarize them with the Core Support Team processes and how to efficiently utilize an assistant  
•Collaborate with Core Support Team Members regarding distribution of tasks to ensure equitable workloads, utilizing the Firm’s specified task tracking software 
•Maintain strict confidentiality for all information and case data received 
•Contribute to the collaborative, self-directed team and provide backup to team members as needed 
Minimum Requirements:
•High School diploma required 
•Minimum of two years of customer service experience, preferably in a professional services environment
•Corporate, transactional experience preferred
•Document production experience preferred
•Advanced technology knowledge and experience using Microsoft Office products such as Word, Excel, and PowerPoint
•Experience with e-filing in both state and federal courts preferred  
•Excellent clerical skills and knowledge of grammar, spelling and punctuation 
•Exceptional attention to detail and ability to work in a team environment 
•Exceptional customer service skills in person, over the phone and via email
•Ability to work with a diverse group of professionals across all offices 
•Ability to manage multiple projects, priorities, and deadlines
Candidates must have permanent authorization to work in the United States.
Ice Miller LLP is an Equal Opportunity Employer.
 

Job Summary: 

The Recruiting & Onboarding Assistant will be responsible for providing strong, independent administrative support to the Human Resources and Talent Acquisition teams (“Team”). The employee must be capable of working independently, using good judgment in a fast-paced environment with time-sensitive materials and maintain strict confidentiality due to the nature of the position.
 

Essential Duties 

• Provide strong administrative support including, but not limited to, scheduling interviews, orientation schedules, calendaring, invoices, expense reimbursements, travel arrangements and greeting candidates 
• Schedule meetings and ensure all a/v, catering, and meeting room, including virtual needs are set-up for interviews, meetings, and orientation programs
• Plan and coordinate new team member orientations, collaborating with teams across the Firm and offices
• Correspond with candidates to collect all pre-hire information and paperwork  
• Interact with new hires to meet all onboarding needs, including pre-hire paperwork and new hire gifts as appropriate 
• Process invoices and expense reports 
• Input accurately and manage data in multiple databases, including viEval, viRecruit, IceLearn, Smartsheets, Metastorm, ADP and any future programs adopted by the team
• Set up interview feedback links, send to interview team and ensure all feedback is submitted timely by conducting follow-up as necessary 
• Create and disseminate surveys and feedback requests, and analyze survey results
• Draft offer letters and fee agreements as requested by recruiting team members
• Provide excellent customer service to internal clients, prospective candidates, and other professionals throughout the Firm in responding to questions and concerns regarding the Team’s activities
• Learn any technologies adopted now or in the future to manage Team programs such as virtual interviewing platforms and video editing software
• Produce regular reports from databases and provide in readable, useable formats
• Meaningfully contribute to improvement of Team’s programs, policies, and procedures
• Provide back-up support to team Coordinators and Assistants as needed 
• Assist with various research projects/special projects as requested 

Minimum Requirements:

•High school diploma required; Bachelor’s degree preferred
•Prior experience in customer service
•Proactive with a drive to improve processes
•Committed to professional growth and continuous learning  
•Strong attention to detail 
•Strong written and verbal communication skills 
•Ability to research and analyze various types of data 
•Ability to coordinate projects and operate under tight deadlines 
•Strong interpersonal skills to communicate with a diverse group of people
•Ability to maintain confidentiality and demonstrate a high degree of diplomacy 
•Strong Microsoft Word and Excel skills and ability to learn other computer programs quickly 
•Ability to perform all essential duties

Ice Miller is committed to recruiting, developing and retaining talented attorneys and professional staff from all backgrounds. In order to succeed, we take great pride in a culture of inclusion where everyone at Ice Miller feels respected, is treated fairly and has the opportunity to perform at the highest potential. Learn more about Ice Miller’s Diversity & Inclusion efforts on our website.

Ice Miller LLP is an Equal Opportunity Employer.

Job Summary: 

The Competitive Intelligence Analyst will assist with competitive intelligence requests and will work with the Manager of Competitive Intelligence, the Director of Knowledge Management and Information Research and also the Business Development department on projects designed to provide information about competitors' or clients’ business activities. They also will ensure that the firm is responsive to market changes driven by both consumer demands and the competitive environment by performing research and analyses.

***This position is open to any of our offices on a Hybrid Schedule (3 days in office 2 days remote).  We are also open to a remote option for highly qualified candidates.***

Essential Job Duties:

•Conduct in-depth research and analysis of companies, industries, markets and competitors, and produce easy-to-understand, organized and actionable insights in a concise, compelling way.

•Coordinate production and delivery of standard or customized research deliverables.

•Create briefing documents for client planning meetings and proposal efforts, including summary of business and legal issues, past and present legal representation, relevant news, and executive biographies.

•Monitor news and intelligence sources for business development and market visibility opportunities and stay current on news or trends relating to key clients and prospective clients.

•Evaluate and recommend business development and competitive intelligence analytical tools and business research databases.

•Perform general legal and non-legal research and analysis on an as-needed basis as part of the Knowledge and Research Services team.

•Ability to work effectively work with co-workers in a team-oriented, collaborative environment.

•Able to exercise sound judgment and discretion in handling highly confidential information.

Requirements:

•Master's degree in Library and Information Science or other advanced degree with a research background (MLIS, MBA or JD preferred).

•2+ years of experience in Research, Library Services, Knowledge Management, Records and Information Management, Information Governance or similar information field.

•Previous experience in the legal industry is referred. 

•Proficiency with major legal and business research platforms, public records resources, competitive intelligence tools and state and federal legal information. Examples include Westlaw, Bloomberg Law and PitchBook.

•Well-developed research, analytical, problem-solving and project management skills with the ability to manage multiple projects and deliver under tight deadlines.

•Strong client service interactional skills and ability to understand and document client needs from a business solutions perspective.

•Detail-oriented with strong communication (verbal and written) and organizational skills, with the ability to explain complex concepts to all levels of management and staff.

•High level of proficiency in the use of Microsoft Office applications.

•Proactive; sets high standards for self; commits to organizational goals.

•Must be able to perform all essential duties.

Ice Miller is committed to recruiting, developing and retaining talented attorneys and professional staff from all backgrounds. In order to succeed, we take great pride in a culture of inclusion where everyone at Ice Miller feels respected, is treated fairly and has the opportunity to perform at the highest potential. Learn more about Ice Miller’s Diversity & Inclusion efforts on our website.

Ice Miller LLP is an Equal Opportunity Employer.

Job Summary: 

Ice Miller, LLP is seeking an experienced Billing Analyst to join our team. The Billing Analyst will provide high level support to our practice groups, manage the delivery and processing of invoices through various electronic systems, and work collaboratively with the pricing team to advise attorneys on the firm’s pricing and fee options as needed. This position requires excellent attention to detail and effective communication across teams. The employee must be capable of working in a fast-paced environment with time-sensitive materials and maintain strict confidentiality due to the nature of the position.

New York salary in the range of $36.42 to $43.59 dependent on experience level. 

 

Essential Job Duties: 

•Perform full-cycle billing functions for attorneys including but not limited to bills, client statements, audit letters, third party, and non-client disbursements

•Liaise with attorneys and practice group leaders regarding billing requirements and delinquent and partial billing

•Provide insight and guidance to practice group leaders and partners regarding pricing options to maximize profitability 

•Manage client billing cycles and be knowledgeable about client contractual agreements and relationships 

•Proactively seek ways to improve billing process 

•Monitor and update new clients and maters for required billing guidelines, invoice formats/settings, discount and rate arrangements

•Handle mid month and month end proforma runs with assistance from billing supervisor 

•Demonstrate an ability to be proactive and provide best-in-class service to attorneys, staff, vendors and clients by being professional and responsive 

•Understand the Firm’s electronic billing system and process ebilling invoices as needed 

•Identify trends and issues with performance in relation to practice group profitability and client fee agreements

•Ensure data accuracy in intake process

•Understand and utilize systems to maintain information 

•Run reports, analyze data and prepare spreadsheets

•Provide training on new software 

•Lead billing and timekeeping system-related orientation sessions for new team members 

•Assist in developing procedures and documentation 

•Compare and analyze financial data to propose billing solutions

•Review and understand discounting, rates, pricing, and volume discounts 

•Stay up to date and educate attorneys on the firm’s alternative fee options

•Handle billing spark box and overflow as needed

•Acts as a backup to team members and be proactive in assisting others to ensure deadlines are met timely

•Process electronic invoicing of clients using client-determined external websites

•Process and mail final copies of invoices (in all formats) 

•Understand technical aspects of billing software and utilize systems to maintain information

•Resolve inquiries and issues related to billing functions

•Bring aging WIP to Management’s attention and analyze for handling twice a year; mainly during year end close

•Performs other duties as assigned or required to meet Firm goals and objectives 

Minimum Requirements:

•Associates or Bachelor’s degree in Accounting related field preferred; High School Diploma required  

•Strong bookkeeping background

•Must be a self-starter with a high level of initiative

•Experience of electronic billing sites and eBillingHub, required

•Experience of Ledes and XML formats, required 

•Prior experience working in a professional services or law firm setting, preferred 

•Continuous learner seeking out additional supervisory responsibilities 

•Strong analytical skills and ability to use data for process improvement and efficiencies 

•Strong proficiency in Microsoft Office products 

•Able to adapt to fast pace work environment

•Ability to multi-task and effectively manage time

•Strong attention to detail, organizational skills and the ability to handle multiple projects

•Strong technology skills and ability to learn and teach others new software 

•Excellent written and verbal communication skills 

•Ability to work independently with minimal supervision and to prioritize duties and use good judgment

•Strong interpersonal skills necessary to deal courteously and effectively with a diverse group of people, both on the phone and in person

•Integral team player for the billing team

•Must be able to perform all essential duties

Ice Miller is committed to recruiting, developing and retaining talented attorneys and professional staff from all backgrounds. In order to succeed, we take great pride in a culture of inclusion where everyone at Ice Miller feels respected, is treated fairly, and has the opportunity to perform at the highest potential. Learn more about Ice Miller’s Diversity & Inclusion efforts on our website.

Candidates must have permanent authorization to work in the United States. 

Ice Miller LLP is an Equal Opportunity Employer.

#LI-Hybrid

Job Summary: 
Ice Miller LLP, a national law firm, is seeking a Legal Services Assistant for our Public Affairs Group providing support to attorneys, lobbyists, and other professionals. Successful candidates will be eager to learn multiple practice areas and legislative/lobbying work as needed, adopt firm technology, and contribute to a high performing team.    

Essential Job Duties: 
•Support all aspects of administrative practice, including legal and non-legal processes with focus on exceptional client service
•Prepare and draft correspondence, memos, and legal documents according to legal and public affairs staff and firm requirements using word processing and document management systems
•Prepare and process outgoing correspondence through email, regular mail/overnight delivery, or fax; arrange for specialized mail or c

ourier services as required
•Monitor, organize and prioritize ongoing client projects and practice group projects 
•Handle administrative tasks such as reimbursements, as well as coordinate travel, meetings, and conference calls including IT and facilities set-ups
•Handle a high volume of scheduling for multiple lobbyists, clients, legislators, and administration staff especially during the legislative session 
•Assist assignments with technology needs and use firm technology to complete tasks 
•Organize and maintain files, both electronic and physical, within the guidelines set by the firm
•Proofread and edit documents to ensure appropriate formatting, grammar, punctuation, and spelling, creating a finished product that is processed for attorney, client, or court consumption
•Answer, provide assistance, and appropriately direct telephone calls for legal assignments and legislative/lobbying work as needed
•Manage scheduling of meetings, appointments, due dates, client-related activities, legislative calendars and on electronic calendars for multiple assignments
•Maintain working knowledge and understanding for political and legislative processes, dates and deadlines
•Maintain data in integrated databases that contain client and matter information for multiple legal and lobbying related assignments including, but not limited to, the contact management system, document management system, the docketing system, the time and billing system, the knowledge management system and the electronic mail system complying with established Firm/Practice Group policies and procedures
•Maintain positive relations with external clients, internal clients, legislative and political officials and staff, local and state agency staff, and co-workers and contribute to the team structure to assist with overflow and specialized tasks within guidelines set by the firm

Minimum Requirements:
•High school diploma required
•Administrative political or legislative experience or a desire to work in local/state politics
•Ability to prioritize work and balance multiple tasks and deadlines
•Proficient or intermediate experience using Microsoft Office products, including Word, Outlook, Excel, and PowerPoint
•Excellent clerical skills and knowledge of grammar, spelling, and punctuation
•Exceptional client service skills in person, over the phone, and via email
•Exceptional attention to detail
•Ability to work both independently and proactively as well as collaboratively within a team structure
•Willingness and ability to learn multiple practice areas within the law firm, as needed 
•Ability to work with a diverse group of professionals across all offices 
•Ability to maintain a professional demeanor, exhibit sound judgement, use discretion, and maintain confidentiality 
•Must be able to perform all essential duties 

Ice Miller is committed to recruiting, developing and retaining talented attorneys and professional staff from all backgrounds. In order to succeed, we take great pride in a culture of inclusion where everyone at Ice Miller feels respected, is treated fairly, and has the opportunity to perform at the highest potential. Learn more about Ice Miller’s Diversity & Inclusion efforts on our website.

Ice Miller is an Equal Opportunity Employer.

 

The Information Security Analyst I will be responsible for performing Security Operations tasks, including reviewing and tracking logging, phishing simulations, vulnerability tracking, policy/procedure creation, Incident Response, and Security Awareness Training. The Information Security Analyst I will also work with the Information Security team to implement security measures and best practices. This individual must be capable of working in a fast-paced environment with time sensitive materials and maintain strict confidentiality due to the nature of the position. This individual will be required to exercise discretion and judgement on security related alerts and situations. The Information Security Analyst I will work under the general guidance of security leadership and within the security team. 

Essential Job Duties 
•Monitor and review logging of user data
•Perform malware investigations as needed
•Perform employee investigations as needed
•Respond to escalated security tickets
•Assign training for security and communicate results 
•Manage Phishing and new hire security programs 
•Respond to critical incidents for the organization
•Understand and assess risk regarding data and technology issues to the organization

Minimum Requirements:
•3 years’ experience in IT field with 1 year experience in s security related role analyzing log output
•Bachelor’s degree in Computer Information Systems or related field preferred 
•Security related certification preferred (GSEC, Security+, etc.) 
•Aware of information security industry threats and potential risks to business 
•Ability to work independently, prioritize duties, and use good judgement 
•Experience with Cloud Security (Azure / AWS/ O365)
•Responsive in dealing with potential security threats
•Strong team orientation and able to collaborate across teams 
•Ability to educate end users on security measures and best practices 
•Must be able to perform all essential duties

Ice Miller is committed to recruiting, developing and retaining talented attorneys and professional staff from all backgrounds. In order to succeed, we take great pride in a culture of inclusion where everyone at Ice Miller feels respected, is treated fairly and has the opportunity to perform at the highest potential. Learn more about Ice Miller’s Diversity & Inclusion efforts on our website.

Ice Miller is an Equal Opportunity Employer.

The Practice Coordinator will play an active role in assisting with the execution of initiatives to help advance the business goals of their assigned practice. The Practice Coordinator reports to the group’s Practice Group Director (PGD) and works with other firm legal and administrative groups to support the practice groups’ goals related to financial performance, talent management, partner support, and firm-wide strategic initiatives.
Essential Job Duties:
•Work with PGD and Practice Group Leader to develop strategic business goals, objectives, and tactics in alignment with the firm’s strategy, partnering with other leaders in practice groups to ensure alignment of identified strategies.
•Work collaboratively with peers across the firm’s business support departments (e.g., Business Development, Marketing, Legal Talent, Finance & Accounting, Knowledge Management, Human Resources) to manage initiatives and support business strategies as determined by the practice groups.
•Under the direction of the PGD and in partnership with Business Development, assist in the development and implementation of practice group annual business plans; work with PGLs and other partners to execute tactical steps to accomplish goals and objectives of the plans.
•Provide onboarding and integration support to attorney and practice business professional hires.
•Work cross-functionally to manage and promote attorney development and diversity, equity & inclusion initiatives.
•Work with practice group and practice team leaders, as well as with Professional Development colleagues to plan and conduct formal training programs for lawyers as needed.
•Review and analyze monthly financial reports on utilization, inventory, alternative fee arrangements, budget, and other key performance indicators, and raise trends and highlights of analysis to PGD to ensure optimal practice performance. Work with colleagues in Finance to address specific reporting needs for the practice groups and practice teams.
•Plan, organize, and support Department and practice group meetings and retreats, including coordinating with appropriate administrative departments, preparing, and communicating agendas and materials, and developing and executing action items.
•Collaborate with attorneys, IT, and Knowledge Management teams to define, implement, and maintain appropriate knowledge management systems.
•Communicate and coordinate practice group support staff needs for paralegals and other non-attorney timekeepers and legal practice assistants with Human Resources and Office Administrators.
•Facilitate communication across practice group to proactively identify areas for process improvement and partner with PGD to develop solutions consistent with internal best practices.
•Ensure practice group receives adequate technical support in all services areas, including Finance, Business Development, and Knowledge Management for appropriate technology procurement to support emerging work and projects.
•Formulate an expense budget for approval by PGD & PGL and track expenditures to ensure they are within approved budget guidelines, recommending corrective action as needed.
•Support the PGD on special projects as requested.
Minimum Requirements:
•Bachelor’s degree required; advanced degree (JD, MBA) is a plus.
•Minimum of 2 years of experience in a law firm or other professional services firm strongly preferred.
•A combination of education, training, and experience that demonstrates the ability to perform the duties of the job.
•Professionalism, integrity, sound judgment, and discretion regarding sensitive and confidential matters.
•Ability to work independently as well as on a team with minimal supervision and to collaborate effectively across administrative departments and practice groups in all offices.
•Service mindset and the ability to take the initiative, think critically, identify, and solve problems, and marshal appropriate resources.
•Ability to build and maintain strong relationships and gain the trust of the attorneys and professional staff.
•Strong organizational skills that reflect the ability to perform and prioritize multiple tasks and to execute with an attention to detail, even when under pressure.
•Excellent verbal and written communication skills.
•Awareness and understanding of business processes and ability to identify areas for process improvement in order to develop and implement best practices.
•Motivated self-starter who is has been successful working in a high performance, fast-moving, dynamic environment.
•Proficiency with Microsoft Office suite is preferred, as well as an ability to quickly learn and utilize additional technology solutions.
•Flexibility and a positive attitude.
Candidates must have permanent authorization to work in the United States.
Ice Miller LLP is an Equal Opportunity Employer. 

Ice Miller LLP is seeking a Patent Paralegal to support attorneys and agents in our Intellectual Property group. This person must be capable of working in a fast-paced environment with time-sensitive materials and maintain strict confidentiality due to the nature of the position.
Essential Job Duties: 
•Assisting with preparation, filing, prosecution and maintenance of all patent applications and patents (US, PCT, and foreign)
•Knowledgeable of electronic filings via Patent Center, EFS-Web, EPAS,  with the USPTO and ePCT with the IB
•Manage worldwide client patent portfolios
•Adept at researching the MPEP for solutions to procedural questions
•Must be highly knowledgeable of US, PCT, and foreign patent procedure and formality requirements; must have ability to prepare corrective patent documents and handle formalities responses (e.g. updating applicant, correcting filing receipts, responding to Missing Parts and Corrected Papers) with minimal attorney oversight
•Preparing Information Disclosure Statements (IDS); ability to analyze families and related cases to prepare Supplemental IDSs when needed
•Assist with the preparation of routine correspondence to clients and foreign associates
•Preparing foreign filing cost estimates
•Paying maintenance fees and other renewal/annuity costs
•Preparing reports, charts, and/or other lists of patent-related information upon client or attorney request
•Coordinating with attorneys and accounting department to assist with complicated billing inquiries, as needed
•Assisting in due diligence projects as needed
•Proactively manage patent prosecution dockets; monitor and follow-up on dates associated with the US and foreign patent prosecution docket, including clearing dates and providing follow-up with attorneys, clients, and foreign associates in order to provide adequate time to respond
•Provide support to IP team members with special projects and overflow of routine responsibilities
•Maintaining electronic files; ensuring all documents and correspondence are properly stored in the firm’s electronic document management systems
•Maintain positive relations with internal clients and co-workers and contribute to the self-directed team structure to assist with overflow and specialized tasks within guidelines set by the firm
Minimum Requirements:
•High School diploma required
•Minimum of three years of patent administration or paralegal experience, preferably in a law firm
•Additional knowledge of trademark prosecution and/or IP litigation experience is a plus
•Experience with Microsoft Office Suite and Adobe Pro required
•Familiarity with CPi docketing software a plus
•Excellent time management skills and ability to work in high pressure environments; ability to shift priorities quickly without compromising deadlines or quality
•Ability to be proactive and to identify and address problems quickly
•Excellent clerical skills and knowledge of grammar, spelling and punctuation 
•Exceptional attention to detail and ability to work independently
•Computer proficient, intermediate or advanced experience using Microsoft Office products such as Word, Excel, and PowerPoint
•Ability to perform all essential duties 
Candidates must have permanent authorization to work in the United States.
Ice Miller LLP is an Equal Opportunity Employer.
 

Ice Miller is seeking a Senior Business Development Manager to join the Business Development & Marketing Department.  In this role, the successful candidate will be responsible for the development and execution of comprehensive marketing and business development strategies for the assigned practice group(s), including sub-practices.  The ideal candidate will be forward-thinking, resourceful, and demonstrate extensive knowledge of legal marketing best practices to serve as a trusted resource and advisor to lawyers and colleagues.  
Essential Job Duties:
•Collaborate with lawyers to design and implement strategic business development initiatives to grow revenue through attraction, retention, and expansion of client relationships
•Develop, implement, and manage systems and processes to gather, track, measure, report on, and strategize around results of business development initiatives; provide advice and guidance to lawyers regarding the effectiveness of business development initiatives and efforts
•Build and leverage relationships with practice groups leaders and lawyers across the firm to assist with cross-selling initiatives that achieve business development goals
•Strategize with firm lawyers to create innovative, precise, and strategic pitch materials
•Develop, draft, organize, and maintain practice group marketing collateral and experience content, including practice group descriptions, brochures, matter lists, and website content
•Train and coach individual lawyers and/or practice groups on business development and marketing skills, including pursuing client leads, pitching new business, client retention, and content marketing.  
•Work with lawyers within assigned practice area(s) to execute the goals outlined in the practice group’s business plan and track initiatives and outcomes
•Analyze market intelligence to provide proactive strategic guidance and/or recommendations to lawyers 
•Work with the firm’s proposals team to manage RFP responses for the practice 
•Manage and draft submissions and nominations to industry directories
•Attend and participate in practice group meetings
Minimum Requirements:
•Bachelor’s degree in Marketing, Business, or related field.
•8+ years related experience required; or equivalent combination of education and experience
•Prior experience working in a large legal or professional services firm is required
•Expert knowledge of and ability to apply legal marketing and business development best practices and related tools to advance practice group and/or attorney goals
•Must demonstrate critical thinking skills, including the ability to gather, analyze, and apply research and data to make recommendations consistent with business goals
•Excellent verbal, written, and presentation skills and the ability to synthesize and clearly communicate ideas to varying audiences
•Ability to establish and maintain the trust and confidence of key stakeholders and act as a strategic advisor
•Exceptional organizational and time management skills with the ability to manage and implement multiple initiatives simultaneously in a deadline-driven environment, including the ability to prioritize, track progress of tasks, and delegate to others
•Strong diplomatic skills with the ability to work effectively across all levels of the firm
•Displays high attention to detail in work product
•Advanced user of the MS Office suite, including Word, Power Point and Excel, as well as Adobe Acrobat; proficient using graphics tools within these applications
•Flexibility and willingness to respond to issues during and outside of core business hours
Candidates must have permanent authorization to work in the United States.
Ice Miller LLP is an Equal Opportunity Employer.
 

Works under direct supervision from Service Ops Manager
Essential Duties:
•Mastered skills required Service Desk Operations Level I
•Maintain plans and procedures for secure on boarding and termination of employees of the Firm. Conduct yearly audits of process and accounts to ensure timely disable/delete has occurred and equipment is on and off boarded based on SCCM reporting.
•Assist in the maintenance of the Firm’s SCCM environment, including hardening and maintenance of PC images, account security, clean group policy application, and terminated account follow up.
•Monitor and audit administrative accounts for all Infrastructure systems and services.
•Assist in management and deployment of end user and server patches and updates, including research of operational effects of the same prior to deployment
•Assist with data center operations, procedures, and control mechanisms, documenting key controls such as physical and remote access.
•Maintain and publish hardware, software and OS standards and set forth by the Director
•Perform system maintenance; ensure minimal impact to internal and external customers while documenting routine and frequency.
•Serve as a resource for Tier III-level Service Desk Support issues to assist in timely resolution on all desktop/laptop hardware and application issues as appropriate
•Assist with the documentation of all system processes and procedures to ensure standardization, and best security practices.
•Develop, in coordination with the Director Team, Access Security Controls for all servers and applications from an administrative/management/development role and capacity.
Minimum Requirements:
•2+ years in an employee service technology position; including 1 years of hands-on PC hardware, operating system, and software support
•Two-year college degree related to information systems or equivalent combination of experience and education 
•Certification in CompTia (A+, Network+, etc) or Microsoft Cert preferred
•Significant experience documenting environments, process, standards
•Significant experience driving to root cause
•Demonstrated knowledge of network security technology
•Knowledge of IT operations and basic security methodologies 
•Legal industry technical experience a plus
•Ability to perform within a team, manage expectations, and communicate openly
•Must be able to perform all essential duties
Candidates must have permanent authorization to work in the United States.
Ice Miller LLP is an Equal Opportunity Employer.