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Career Opportunities

Ice Miller's current job openings in our professional staff team are listed below. 

Please direct any questions or inquiries to the Firm's Staff Hiring & Development Supervisor, Ashley Davis.

Ice Miller is an equal opportunity employer. This means the Firm maintains a policy of employing, assigning and advancing each individual on the basis of his or her own merit without regard to race, color, religion, age, sex, national origin, disability, sexual orientation, gender identity, gender expression, veteran status, creed, marital status, citizenship status or any other unlawful factor. This commitment to equal opportunity applies to all aspects of employment including selection, training, assignment, promotion, compensation, transfer, performance evaluation, administration of personnel policies, discipline, and discharge.

Operations Support Assistant
Location: Columbus,Indianapolis
Pay Type: Hourly
Department: General Administration
Job Description:
Our Operations Support Assistant position is a great entry-level introduction into the legal industry and helps you build the skills and knowledge you need to further your career. As you develop your skills and demonstrate success in this position, you will have the opportunity to advance and continue making a valuable contribution to our client-centric team while working with our attorneys and paralegals across multiple practice groups. 

You will have the opportunity to dress for your day and learn from our experienced professionals while you utilize your technology, organizational and communication skills to provide next-level administrative support to our diverse group of professionals. 

Essential Job Duties: 
  • Provide best in class administrative support to our Firm, including a variety of projects across multiple practice groups and functional areas 
  • Submit and process invoices and expense reimbursements through an electronic software system, Chrome River 
  • Prepare outgoing mail/certified packages for staff
  • Assist with event planning logistics
  • Coordinate travel arrangements 
  • Schedule conference rooms and ensure logistics are completed prior to the start of the meeting
  • Schedule firm-wide training sessions through training software
  • Docket critical dates for administrative departments
  • Input and update contact management information in the Client Relationship Management system, InterAction
  • Retain administrative contracts, work product and documents 
  • Enter and track electronic file opening process through workflow system (IntApp) for all practice groups and understand practice group specific file opening protocols 
  • Enter and review time entries for timekeepers  
Minimum Requirements:
  • High school diploma required
  • Two years of customer service experience, preferably in a professional services environment preferred 
  • Proficient or intermediate experience using Microsoft Office products 
  • Proactively adopts and uses firm technology tools to enhance efficiency 
  • Strong ability to prioritize work and balance multiple projects and deadlines 
  • Ability to adapt to a fast-paced environment 
  • Exceptional attention to detail
  • Ability work independently and part of a team 
  • Exceptional client service skills both over the phone and in-person
  • Contributes to an inclusive team environment 
  • Ability to work with a diverse group of professionals across all offices 
  • Must be able to perform all essential duties 
Ice Miller is committed to recruiting, developing and retaining talented attorneys and professional staff from all backgrounds. In order to succeed, we take great pride in a culture of inclusion where everyone at Ice Miller feels respected, is treated fairly and has the opportunity to perform at the highest potential. Learn more about Ice Miller’s Diversity & Inclusion efforts on our website.

Ice Miller is an Equal Opportunity Employer.
Legal Services Assistant
Location: Columbus
Pay Type: Hourly
Department: Trusts & Estates
Job Description:
Ice Miller LLP, a national law firm, is seeking a Legal Services Assistant to provide support to a group of attorneys and other professionals. Successful candidates will be eager to learn multiple practice areas as needed, adopt firm technology, and contribute to a high performing team.    

Essential Job Duties: 
•Support all aspects of administrative practice, including legal and non-legal processes with focus on exceptional client service
•Prepare and draft correspondence, memos, and legal documents according to legal staff and firm requirements using word processing and document management systems
•Prepare and process outgoing correspondence through email, regular mail/overnight delivery, or fax; arrange for specialized mail or courier services as required
•Monitor, organize and prioritize ongoing client projects
•Handle administrative tasks such as reimbursements, as well as coordinate travel, meetings, and conference calls including IT and facilities set-ups
•Assist assignments with technology needs and use firm technology to complete tasks 
•Organize and maintain files, both electronic and physical, within the guidelines set by the firm
•Proofread and edit documents to ensure appropriate formatting, grammar, punctuation, and spelling, creating a finished product that is processed for attorney, client or court consumption
•Answer, provide assistance during, and appropriately direct telephone calls for legal assignments as needed
•Manage scheduling of meetings, appointments, due dates, client-related activities, and case dates on electronic calendars for multiple legal assignments
•Maintain data in integrated databases that contain client and matter information for multiple legal assignments including, but not limited to, the contact management system, document management system, the docketing system, the time and billing system, the knowledge management system and the electronic mail system complying with established Firm/Practice Group policies and procedures
•Maintain positive relations with external clients, internal clients and co-workers and contribute to the team structure to assist with overflow and specialized tasks within guidelines set by the firm

Minimum Requirements:
•High school diploma required
•Previous experience supporting a Trust, Estates & Private Wealth practice or a Business practice
•Ability to prioritize work and balance multiple tasks and deadlines
•Proficient or intermediate experience using Microsoft Office products, including Word, Outlook, Excel, and PowerPoint
•Excellent clerical skills and knowledge of grammar, spelling, and punctuation
•Exceptional client service skills in person, over the phone, and via email
•Exceptional attention to detail and ability to work independently and proactively 
•Willingness and ability to learn multiple practice areas within the law firm, as needed 
•Ability to work with a diverse group of professionals across all offices 
•Ability to maintain a professional demeanor, exhibit sound judgement, use discretion, and maintain confidentiality 
•Must be able to perform all essential duties 

Ice Miller is committed to recruiting, developing and retaining talented attorneys and professional staff from all backgrounds. In order to succeed, we take great pride in a culture of inclusion where everyone at Ice Miller feels respected, is treated fairly and has the opportunity to perform at the highest potential. Learn more about Ice Miller’s Diversity & Inclusion efforts on our website.

Ice Miller is an Equal Opportunity Employer.
Records & Information Governance Specialist
Location: Indianapolis
Pay Type: Hourly
Department: Records & Information Management
Job Description:
The Records & Information Governance Specialist will assist with and execute projects relating to the Firm’s data. Under the direction of the Information Governance Managers, the Information Governance Specialist will support electronic data, data compliance, data privacy, and data governance initiatives. 

Essential Job Duties: 
•Create and maintain records in the Firm’s database
•Input data and file names in database to support file reports and inventory
•Terminate outdated materials by abolishing or transferring them to inactive storage according to file maintenance guidelines or legal requirements 
•Process incoming requests and by working with team members to identify material and creating barcodes to file appropriately
•Work with vendors for shredding and storage of files 
•Document and execute standard processes for data collection, information creation, access, classification, retention, and disposition
•Coordinate electronic data collection, imports, exports, migrations, and deletions following approved policies and procedures
•Collect, analyze, document and execute business requirements relating to the information lifecycle of legal client and administrative information
•Work across teams to ensure accurate governance of information
•Serve as the primary contact for practice groups for issues related to information governance to include information requests; assisting with client data room set ups and provide recommendations to technical or governance problems related to client and firm data
•Foster good working relationships by working collaboratively with Attorneys, Risk Management, Security, IT and Knowledge Management Groups
•Provide training to users as it relates to policies and procedures 
•Provide general assistance, including, file maintenance, imaging, copying, and other duties as assigned

Minimum Requirements:
•High school diploma required 
•Associates degree in relevant field such as IT, Computer Science, Information Management, Knowledge Management or Library Services preferred 
•Ability to learn technology applications relevant to records and information management systems 
•Exceptional attention to detail
•Professional customer service skills ability to communicate with all levels of the organization
•Ability to learn new tasks quickly and work independently or as a part of a team. 
•Excellent decision making skills and ability to recommend appropriate decisions
•Ability to research and analyze various types of data
•Ability to maintain confidentiality 
•Ability to organize and prioritize work, handle multiple projects and meet deadlines
•Proficient in Microsoft Outlook, Word and Excel
•Must be able to perform all essential duties

Ice Miller is committed to recruiting, developing and retaining talented attorneys and professional staff from all backgrounds. In order to succeed, we take great pride in a culture of inclusion where everyone at Ice Miller feels respected, is treated fairly and has the opportunity to perform at the highest potential. Learn more about Ice Miller’s Diversity & Inclusion efforts on our website.  

Ice Miller is an Equal Opportunity Employer.
 
Sr. Service Operations Manager
Location: Indianapolis
Pay Type: Salary
Department: Information Technology
Job Description:
The Sr. Service Desk Manger is responsible for overseeing the Service Desk team and the resolution of all Service Desk requests. The employee will also provide exceptional customer service to the Firm in the resolution of problems regarding technical software, hardware and network usage.  Excellent relationship management skills and ability to work with a diverse group of people is a must. Ability to be a team player and the tenacity to manage support issues through completion in a timely and quality manner will be required to succeed in this role.

Essential Job Duties: 
•Provide supervision and leadership to the Service Desk team, focusing on attracting driven people, developing individuals and retaining talent
•Support 500+ users while managing against agreed SLAs as per various vendor contracts where applicable 
•Development of key SLAs and Metrics to measure performance and creating action plans for improvement
•Build a high performance support culture of execution, communication, follow through and improvement
•Drive improvements in service delivery by proactively identifying opportunities to improve focusing on cost and end-user experience optimization 
•Set a vision, strategy and execution plan for team members
•Manage and provide on-site and remote customer support for all software and hardware utilized by the Firm 
•Provide timely response and assistance to telephone, email, and in-person requests for technical support 
•Identify, research, and resolve technical problems individually and through coordination with other IT department staff as needed
•Oversee and monitor all issues to ensure timely and effective resolution, escalating to other  IT Staff as necessary 
•Assist end-users to self-diagnose and implement automated solutions to operational issues in an effort to maximize efficiency
•Provide multimedia meeting support as necessary, including the support of projectors and teleconference systems 
•Promote new technology when/if it will result in better functionality and service
•Assist in the test & evaluation phases of new applications, products or services; assist in the selection of software packages/tools which meet the users/systems requirements; contribute to the planning process for future technical needs
•Conduct hardware and software inventory and maintain inventory database

Minimum Requirements:
•Four-year college degree related to information systems, business or equivalent combination of experience and education preferred
•7+ years of experience in an IT service delivery manager/senior manager role 
•Demonstrated experience developing, shaping or improving a Service Desk team and associated functions
•Minimum of 3 years' experience in an employee service technology position; including 2 years of hands-on PC hardware, operating system and software support
•Must be able to work effectively with little direct supervision
•Operate in a fast-paced, deadline-driven environment while managing multiple priorities 
•Excellent time management and communication skills
•Legal industry experience preferred
•Possess strong conceptual knowledge of software and hardware configurations and software applications  
•Certification in A+ and Network+ preferred
•Experience with remote access technologies 
•Experience leading organizational change from concept through successful implementation
•Strong customer service orientation with the ability to explain technical concepts to non-technical users
•Operational knowledge of service desk processes 
•Understanding and implementation of ITIL processes preferred 
•High sense of urgency and accountability 
•Problem solving, troubleshooting, and analytical skills with the ability to define problems, collect data, establish facts, and draw valid conclusions 
•Biased towards providing stable, responsive, reliable, and secure services to clients
•Must be able to perform all essential duties 

Ice Miller is committed to recruiting, developing and retaining talented attorneys and professional staff from all backgrounds. In order to succeed, we take great pride in a culture of inclusion where everyone at Ice Miller feels respected, is treated fairly and has the opportunity to perform at the highest potential. Learn more about Ice Miller’s Diversity & Inclusion efforts here.

Ice Miller is an Equal Opportunity Employer.
 
Service Operations Analyst
Location: Columbus
Pay Type: Hourly
Department: Information Technology
Job Description:
The Service Operations Analyst II will provide exceptional customer service to Ice Miller LLP employees in the resolution of technical problems regarding software, hardware and network usage. This employee will work closely with end-users by providing problem resolution of their technology-related issues. Additional roles for the Service Operations Analyst II:
·Assist with conferencing setups (including, but not limited to video conferencing, webinars/WebEx, and audio conferencing) on-site, at a remote Ice Miller site or at an external site.
·Workstation imaging and asset management
·Hardware support, installation, troubleshooting and repair
·Support of Mac laptops/desktops
·Desk side support and coaching
·Malware Remediation
·Evaluation of network related issues
·Utilization of problem management software tools and reporting
·Support of print operations that are not otherwise outsourced
·Communication throughout the IT team
·Documentation of site technology and support
·IT Project Support (onsite or remote offices)
·Mobile device / Firm mobile services support

Essential Job Duties:
·Displays top-level customer service, interpersonal skills and professionalism to end-users, clients and peers
·Provide on-site and remote customer support for all software and hardware utilized by the Firm
·Provide timely response and assistance to telephone, email, and in-person requests for technical support , including post support follow-up
·Identify, research, and resolve technical problems individually and through coordination with other IT department staff as needed
·Track and monitor all issues to ensure timely and effective resolution, escalating to other IT Staff as necessary
·Assist end-users to self-diagnose and implement automated solutions to operational issues in an effort to maximize efficiency
·Strong troubleshooting ability
·Set up and configure laptop & desktop PCs, mobile devices, dictation devices and printers for Firm employees according to department and Firm guidelines
·Provide multimedia meeting support as necessary, including the support of projectors and teleconference systems with direction from the Media Services Coordinator or Service Desk Management
·Promote new technology when/if it will result in better functionality and service
·Assist in the test & evaluation phases of new applications, products or services; assist in the selection of software packages/tools which meet the users/systems requirements; contribute to the planning process for future technical needs
·Conduct hardware and software inventory and maintain inventory database
·Participate in off-hours, on-call rotation for one week, every three to six weeks
·Occasional planned on-site remote office support

Minimum Requirements:
·Four-year college degree related to information systems or equivalent combination of experience
·Minimum of 3 years' experience in an employee service technology position; including 2 years of hands-on PC hardware, operating system and software support
·Must be able to work effectively with little direct supervision
·Operate in a fast-paced, deadline-driven environment while managing multiple priorities
·Excellent time management skills
·Microsoft Office Specialist certifications in Word, Excel and Outlook preferred
·Legal industry experience preferred
·Advanced experience with Microsoft Windows 7, Windows 10 and Microsoft Office
·Familiar with Active Directory
·Able to participate in on-call rotation duties
·Possess strong conceptual knowledge of software and hardware configurations and software applications
·Certification in A+ and Network+ preferred
·Experience with remote access technologies
·Must be able to perform all essential duties

Ice Miller is committed to recruiting, developing and retaining talented attorneys and professional staff from all backgrounds. In order to succeed, we take great pride in a culture of inclusion where everyone at Ice Miller feels respected, is treated fairly and has the opportunity to perform at the highest potential. Learn more about Ice Miller’s Diversity & Inclusion
efforts here. 

Ice Miller is an Equal Opportunity Employer.
Billing Specialist
Location: Indianapolis
Pay Type: Hourly
Department: Accounting
Job Description:
Ice Miller, LLP is seeking an experienced Billing Specialist to join our team. The Billing Specialist will provide high level support to our practice groups, manage the delivery and processing of invoices through various electronic systems, and work collaboratively with the pricing team to advise attorneys on the firm’s pricing and fee options as needed. This position requires excellent attention to detail and effective communication across teams. The employee must be capable of working in a fast-paced environment with time-sensitive materials and maintain strict confidentiality due to the nature of the position.

Essential Job Duties: 
•Perform full-cycle billing functions for attorneys including but not limited to bills, client statements, audit letters, third party, and non-client disbursements
•Liaise with attorneys and practice group leaders regarding billing requirements and delinquent and partial billing
•Provide insight and guidance to practice group leaders and partners regarding pricing options to maximize profitability 
•Manage client billing cycles and be knowledgeable about client contractual agreements and relationships 
•Proactively seek ways to improve billing process 
•Monitor and update new clients and maters for required billing guidelines, invoice formats/settings, discount and rate arrangements 
•Demonstrate an ability to be proactive and provide best-in-class service to attorneys, staff, vendors and clients by being professional and responsive 
•Understand the Firm’s electronic billing system and communicate requirements as needed 
•Identify trends and issues with performance in relation to practice group profitability and client fee agreements
•Ensure data accuracy in intake process
•Run reports, analyze data and prepare spreadsheets
•Provide training on new software 
•Lead billing and timekeeping system-related orientation sessions for new team members 
•Assist in developing procedures and documentation 
•Compare and analyze financial data to propose billing solutions
•Review and understand discounting, rates, pricing, and volume discounts 
•Stay up to date and educate attorneys on the firm’s alternative fee options
•Process electronic invoicing of clients using client-determined external websites
•Process and mail final copies of invoices (in all formats) 
•Understand technical aspects of billing software and utilize systems to maintain information
•Resolve inquiries and issues related to billing functions 

Minimum Requirements:
•Associates or Bachelor’s degree in Accounting related field preferred; High School Diploma required  
•Strong bookkeeping background
•General understanding of electronic billing
•Previous experience in the legal industry a plus
•Continuous learner seeking out additional supervisory responsibilities 
•Strong analytical skills and ability to use data for process improvement and efficiencies 
•Strong proficiency in Microsoft Office products 
•Able to adapt to fast pace work environment
•Ability to multi-task and effectively manage time
•Must have strong attention to detail
•Strong technology skills and ability to learn and teach others new software 
•Must be organized
•Excellent written and verbal communication skills 
•Ability to work independently with minimal supervision and to prioritize duties and use good judgment
•Strong interpersonal skills necessary to deal courteously and effectively with a diverse group of people, both on the phone and in person
•Integral team player for the billing team
•Must be able to perform all essential duties

Ice Miller is committed to recruiting, developing and retaining talented attorneys and professional staff from all backgrounds. In order to succeed, we take great pride in a culture of inclusion where everyone at Ice Miller feels respected, is treated fairly and has the opportunity to perform at the highest potential. Learn more about Ice Miller’s Diversity & Inclusion efforts on our website.
Ice Miller is an Equal Opportunity Employer.

WARNING: Individuals have posed as recruiters for a number of well-known law firms in the U.S. and claim to offer work-from-home positions that do not exist. The imposter recruiters require payment of an application fee and/or ask the candidate to supply credit card or bank account information to obtain a job with the firm they claim to represent. Although Ice Miller is not aware of any such fraudulent job offers being made under our name, we want to caution you about this activity. We will never ask applicants for any kind of payment to apply for employment.

Ice Miller advertises open positions on this website, Indeed.com and LinkedIn. If you have been contacted by someone who claims to be a recruiter for Ice Miller and the open position is not listed on the previously mentioned platforms, you may have been contacted by a scammer. A legitimate email from an Ice Miller representative will always come from an email ending in “@icemiller.com.” If you want to verify the authenticity of a job opening that did not appear on any of the platforms noted here, please send an email with the title and description of the job and its location to ashley.davis@icemiller.com. If you’ve been in contact by a scammer who said they represented Ice Miller, please report the activity to the Internet Crime Complaint Center at www.ic3.gov.
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