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BTI Client Service A-Team 2017 Rankings Recognize Ice Miller BTI Client Service A-Team 2017 Rankings Recognize Ice Miller

BTI Client Service A-Team 2017 Rankings Recognize Ice Miller

Ice Miller LLP was recognized in the BTI Client Service A-Team 2017 law firm rankings, which analyzes law firms’ client service, as reported by legal decision makers at large companies. The report evaluates 17 ‘Activities Driving Superior Client Relationships,’ and Ice Miller received recognition on every activity list.

“Commitment to client service is the foundation of everything we do at Ice Miller,” said Steve Humke, chief managing partner of Ice Miller. “We’re very pleased that our dedication to that mission was acknowledged by clients through the BTI Client Service A-Team rankings.”

The BTI Client Service A-Team rankings are based on 330 in-depth telephone interviews with leading legal decision makers at large organizations with $1 billion or more in revenue.

The analysis is based on 17 objective ranking factors:
  • Commitment to Help
  • Client Focus
  • Understands the Client’s Business
  • Provides Value for the Dollar
  • Legal Skills
  • Quality Products
  • Meets Core Scope
  • Keeps Clients Informed
  • Deals with Unexpected Changes
  • Handles Problems
  • Breadth of Services
  • Helps Advise on Business Issues
  • Regional Reputation
  • Unprompted Communication
  • Brings Together Resources
  • Anticipates the Client’s Needs
  • Innovative Approach
In 2016, Ice Miller outlined a similar list of Commitments to Our Clients for which the Firm holds itself accountable:
  • We will be Informed: We will listen to you. We will understand your goals and expectations. We will invest the time to understand your business and the industries in which you operate.
  • We will be Responsive: We will be timely in our responses and will respond quickly to your calls, e-mails, and texts.
  • We will be Effective: We will strive to provide you with legal counsel and other professional services at the highest level and will represent your interests with unrelenting zeal. We will collaborate with you and ensure that you are assisted by the right person for the issue at hand. Unlike the vast majority of other law firms, we do not reward attorneys for originating or maintaining their involvement in matters, but for best serving our clients. Our overriding goal is to protect your interests and support your needs.
  • We will be Proactive: We will be proactive and anticipate your needs. We will provide you with opportunities to learn about legal and policy developments that affect your business so that you stay ahead of the game.
  • We will be Efficient: We will be cost-effective. We understand the costs associated with legal services. We will strive to bring you the best possible value for that investment.
Visit for more information about the BTI Client Service A-Team 2017 rankings.

About Ice Miller LLP
Founded in 1910, Ice Miller LLP is an Am Law 200 Firm with a nationally recognized reputation in many of its practice areas. Ice Miller offers a broad array of capabilities in virtually all areas of legal practice including: corporate, patents and trademarks, bankruptcy, lobbying, labor and employment, litigation, employee benefits, environment, tax, trusts and estates, real estate, municipal finance, public affairs and government law. With offices in Chicago; Cleveland; Columbus; DuPage County, Ill.; Indianapolis; New York; and Washington, D.C., the Firm has more than 300 lawyers and 40 paraprofessionals.
This press release is intended for general information purposes only and does not and is not intended to constitute legal advice.
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