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BTI Client Service A-Team 2018 Rankings Recognize Ice Miller BTI Client Service A-Team 2018 Rankings Recognize Ice Miller

BTI Client Service A-Team 2018 Rankings Recognize Ice Miller

Ice Miller LLP was recognized in the BTI Client Service A-Team 2018 law firm rankings, which analyze law firms’ client service, as reported by legal decision makers at large companies.
“Ice Miller looks not to be just its clients’ legal counsel, but their trusted business advisors, built on a foundation of trust, effectiveness and loyalty,” said Steve Humke, chief managing partner of Ice Miller. “We’re happy to see these strong relationships recognized by clients through the BTI Client Service A-Team rankings.”
The A-Team is a data-driven ranking based solely on 350 in-depth telephone interviews with leading legal decision makers at large organizations with $1 billion or more in revenue. This research is independent (no law firm or organization other than BTI sponsors this study) and unbiased.
The analysis is based on 17 objective ranking factors:
  • Commitment to Help
  • Client Focus
  • Understanding the Client’s Business
  • Provides Value for the Dollar
  • Legal Skills
  • Quality
  • Meeting Core Scope
  • Keeping Clients Informed
  • Deals with Unexpected Changes
  • Handling Problems
  • Breadth of Services
  • Helping Advise on Business Issues
  • Regional Reputation
  • Unprompted Communication
  • Bringing Together Resources
  • Anticipating the Client’s Needs
  • Innovative Approach
Ice Miller maintains and builds relationships with its clients by adhering every day to the following core commitments:
  • We will be Informed: We will listen to you. We will understand your goals and expectations. We will invest the time to understand your business and the industries in which you operate.
  • We will be Responsive: We will be timely in our responses and will respond quickly to your calls, e-mails and texts.
  • We will be Effective: We will strive to provide you with legal counsel and other professional services at the highest level and will represent your interests with unrelenting zeal. We will collaborate with you and ensure that you are assisted by the right person for the issue at hand. Unlike the vast majority of other law firms, we do not reward attorneys for originating or maintaining their involvement in matters, but for best serving our clients. Our overriding goal is to protect your interests and support your needs.
  • We will be Proactive: We will be proactive and anticipate your needs. We will provide you with opportunities to learn about legal and policy developments that affect your business so that you stay ahead of the game.
  • We will be Efficient: We will be cost-effective. We understand the costs associated with legal services. We will strive to bring you the best possible value for that investment.
Visit for more information about the BTI Client Service A-Team 2018 rankings.
About Ice Miller LLP
Ice Miller LLP is a full service law firm dedicated to helping our clients stay ahead of a changing world. With over 340 legal professionals in eight offices, we advise clients on all aspects of complex business issues across more than 20 practice areas. Our clients include emerging growth companies, FORTUNE 500 corporations, municipal entities and nonprofits. Learn more about Ice Miller and our client commitments.
This press release is intended for general information purposes only and does not and is not intended to constitute legal advice.

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