Information Technology and Software Disputes

Software & IT Licensing Disputes

Software & IT Licensing Disputes

Software Audits

Software Audits

Ice Miller has extensive experiencing defending client interests in software audits, whether initiated by the software company itself or by an industry group like the Business Software Alliance. Our experience with the cadence of these matters and understanding of the business objectives of the software company or industry group help us provide a grounded evaluation of the requests and manage the response, while working to minimize financial and litigation exposure. 

IT Implementation & Billing Disputes

IT Implementation & Billing Disputes

Ice Miller understands the challenges that come with the implementation of large-scale IT outsourcing projects, including the troubled implementation of everything from Enterprise Resource Planning (ERP) and Customer Relations Management (CRM) solutions to more discrete IT products designed to enhance business operations. Ice Miller’s team has dealt with issues arising from problematic client-vendor relationships that result in project delays, performance issues, billing disagreements and early termination.  Ice Miller’s knowledge of industry customs and practice in terms of implementation and performance of IT agreements, including Master Service Agreements and Service Level Agreements, allows our team to best position our clients to meet their objectives, whether ultimately through pursuing a business resolution or through formal dispute resolution procedures.

Data Breach Vendor Indemnification & Liability

Data Breach Vendor Indemnification & Liability

Ice Miller has extensive experience pursuing and defending indemnification and other demands in connection with data security incidents. Leveraging the Firm’s Data Security and Privacy Practice, we apply our understanding of the forensic findings resulting from a data breach investigation to the agreement governing the client-vendor relationship. We work with cybersecurity insurance providers, where available, to evaluate requests for contributions to first party costs – including the costs to investigate and remediate a data breach – and third party costs – including consumer, patient or business partner claims. Our broad experience allows us to bring a nuanced approach that takes into account public relations issues and ongoing business relationships to advocate for the best legal and business outcome for our client.