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Information Technology and Software Disputes

Ice Miller’s Information Technology (IT) Solutions Team has extensive experience navigating disputes related to software, hardware and other IT professional services.


Our attorneys combine their decades of industry experience with their legal skills and acumen, to strike the right balance between delving into the technical details involved with the particular IT project and keeping the big picture strategy in mind. As a result, our team can efficiently navigate complex scenarios in pursuit of maximizing the objectives of your organization – whether that is ultimately through a business resolution or formal dispute resolution.



We regularly handle a full range of matters, including licensing, implementation, billing and data breach vendor disputes, along with defending software audits. Our team combines technical knowledge, industry experience and litigation savvy. Members of our practice collectively have decades of experience as software engineers, product developers, information technology and information security professionals and in technical advisory and management capacities within leading Fortune 100 companies and with government agencies such as the Department of Defense.

By hiring the Ice Miller team, you also get the benefit of decades of trial experience in federal and state courts, along with advocacy in mediation and arbitration forums. Our IT Solutions attorneys also regularly leverage knowledge of other Firm practices, including Software Development and Licensing, Copyright, Intellectual Property, Data Security and Privacy, Financial Technology and Litigation.

For more information on our experience, please select one of the following:

Software & IT Licensing Disputes

Software Audits

IT Implementation & Billing Disputes

Data Breach Vendor Indemnification & Liability

Software & IT Licensing Disputes

Software & IT Licensing Disputes

Software & IT Licensing Disputes

Ice Miller works with our clients to vigorously protect their rights in connection with software licensing, professional services, hosting, reseller and distribution or other IT agreements. We are well versed in the issues that can arise in these matters, including under copyright, trade secret, contract, business tort or unfair competition law and will work to minimize exposure and maximize recovery under these legal frameworks.


Software Audits

Software Audits

Software Audits


Ice Miller has extensive experiencing defending client interests in software audits, whether initiated by the software company itself or by an industry group like the Business Software Alliance. Our experience with the cadence of these matters and understanding of the business objectives of the software company or industry group help us provide a grounded evaluation of the requests and manage the response, while working to minimize financial and litigation exposure. 


IT Implementation & Billing Disputes

IT Implementation & Billing Disputes

IT Implementation & Billing Disputes


Ice Miller understands the challenges that come with the implementation of large-scale IT outsourcing projects, including the troubled implementation of everything from Enterprise Resource Planning (ERP) and Customer Relations Management (CRM) solutions to more discrete IT products designed to enhance business operations. Ice Miller’s team has dealt with issues arising from problematic client-vendor relationships that result in project delays, performance issues, billing disagreements and early termination.  Ice Miller’s knowledge of industry customs and practice in terms of implementation and performance of IT agreements, including Master Service Agreements and Service Level Agreements, allows our team to best position our clients to meet their objectives, whether ultimately through pursuing a business resolution or through formal dispute resolution procedures.


Data Breach Vendor Indemnification & Liability

Data Breach Vendor Indemnification & Liability

Data Breach Vendor Indemnification & Liability


Ice Miller has extensive experience pursuing and defending indemnification and other demands in connection with data security incidents. Leveraging the Firm’s Data Security and Privacy Practice, we apply our understanding of the forensic findings resulting from a data breach investigation to the agreement governing the client-vendor relationship. We work with cybersecurity insurance providers, where available, to evaluate requests for contributions to first party costs – including the costs to investigate and remediate a data breach – and third party costs – including consumer, patient or business partner claims. Our broad experience allows us to bring a nuanced approach that takes into account public relations issues and ongoing business relationships to advocate for the best legal and business outcome for our client. 


Representative Experience

  • ECI Software Solutions, Inc. retained us to assist with a litigation matter filed in Florida state court by a licensee of the client’s software
  • Represented software developer in breach of contract action to collect against customer and successfully defended counterclaim for breach of contract and breach of warranties.
  • Represented large municipality in breach of contract action against emergency response software provider for breach of contract and breach of warranties, resulting in successful settlement.
  • Defended software provider in multiple customer contract and collection disputes.
  • Represented clients in multi-million dollar disputes in federal court regarding software licenses following software license audits.
  • Assisted clients in preparing for and responding to software license audit requests from multiple software manufacturers.
  • Represented global distributor of information technology products in a multi-million dollar contract dispute.
  • Represented Fortune 500 company in dispute with  vendor over licensing of software.
  • Represented enterprise software provider in dispute with service provider over licensing fees.
  • Represented major energy industry company in dispute with service provider over performance issues in contract.
  • Defended technology solutions vendor's rights in dispute with client over performance and billing.  
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